- For cancellations made more than 3 days (72 hours) before the scheduled rental period a full refund will be issued, or Renter can reschedule by calling or emailing Pool 4.
- No refunds will be issued for cancellations made within 3 days of the scheduled rental period. However, if Pool 4 is able to rent the watercraft to another renter for that allotted time period, Pool 4 will allow Renter to reschedule the rental (rescheduling must be done by phone or email).
- Pool 4 does not allow cancellations for less than ideal weather conditions. If Pool 4 determines that conditions are unsafe due to high winds, lightning or rain, Pool 4 will call or text the Renter to cancel. Renter can reschedule the rental or be issued a full refund.